Finance and Beyond Pty Ltd (ABN 66669460299) is a mortgage broking company located in Melbourne, Victoria, Australia. We are dedicated to safeguarding the privacy of our clients and adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This privacy policy outlines how we gather, use, and protect your personal information. It also details your rights concerning your personal data and how you can access and correct it.
Please review this privacy policy carefully before utilizing our services or providing us with your personal information. By using our services or sharing your personal information with us, you agree to the collection, use, and disclosure of your information as outlined in this policy. Collection of Personal Information
We may collect personal information about you when you:
- Use our services, including filling out online forms or providing information to us in person or over the phone;
- Visit our website or use our online services;
- Interact with us on social media;
- Participate in surveys or other research activities.
The types of personal information we may collect include:
- Your name, contact details, and other identification information;
- Your financial information, including your income, assets, and liabilities;
- Your employment history and education background;
- Any sensitive information you choose to provide to us, such as information about your health or racial or ethnic origin.
Facebook/WhatsApp
If you interact with us on Facebook (META) or WhatsApp, we may collect personal information you provide through your Facebook account, including your name, profile picture, and email address.
We may use this information for purposes outlined in our privacy policy, such as providing mortgage broking services and communicating with you. Additionally, we may use cookies and other tracking technologies to gather information about your use of our Facebook page, such as the pages you visit and your actions. This data helps us improve our services and personalize your experience on our Facebook page.
You can control the personal information you share with us through your Facebook account by adjusting your Facebook privacy settings. Use of Personal Information
We may use your personal information for the following purposes:
- To provide mortgage broking services to you, including assessing your eligibility for a mortgage;
- To manage and administer our business operations, including communicating with you and maintaining records;
- To improve our services, including by conducting research and analysis;
- To comply with legal and regulatory requirements.
Information Transfer
In certain situations, we may transfer your personal information to third parties outside of Australia. For instance, we might engage service providers or contractors in other countries to help deliver our services or manage our business operations.
Before transferring your personal information to a third party abroad, we will take reasonable steps to ensure the third party has appropriate safeguards to protect your information, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any concerns about your personal information being transferred to third parties overseas, please contact us using the details provided below. Disclosure of Personal Information
We may disclose your personal information to third parties for the following purposes:
• To lenders and credit agencies to assess your mortgage eligibility
• To service providers and contractors who assist us in delivering our services and managing business operations
• To legal and regulatory authorities as required by law
We will not disclose your personal information to third parties for marketing or other purposes without your consent, unless required or permitted by law.
Protection of Personal Information
We take reasonable steps to safeguard the personal information we collect from unauthorized access, use, or disclosure. These measures include using secure servers, encrypting sensitive data, and limiting access to personal information to authorized personnel.
However, please note that information transmitted over the Internet is not entirely secure, and we cannot guarantee the absolute security of your personal information.
Access to and Correction of Personal Information
You have the right to request access to your personal information and to request corrections if you believe the information is inaccurate, outdated, incomplete, or misleading.
To make a request, please contact us using the details provided below. We may need to verify your identity before granting access or making corrections.
We will respond to your request within a reasonable timeframe. Complaints and Concerns
If you have any complaints or concerns about our handling of your personal information, please contact us using the details provided below.
We will investigate your complaint and attempt to resolve it in a timely and satisfactory manner.
If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner.
Australian Financial Complaints Authority (AFCA)
If you have a complaint or dispute about our handling of your personal information, we encourage you to contact us using the details provided below in the first instance. We will make every effort to resolve your complaint or dispute in a timely and satisfactory manner.
If you are not satisfied with our response, or if you prefer not to contact us directly, you can make a complaint to the Australian Financial Complaints Authority (AFCA). AFCA is an independent external dispute resolution scheme that provides free and fair resolution of complaints and disputes between consumers and financial services providers.
You can contact AFCA by:
Phone: 1800 931 678
Email: info@afca.org.au
Mail:
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
You can find more information about AFCA and the complaints process on the AFCA website: www.afca.org.au
Contact Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at:
Info@islamichomelending.com.au
Ph: +61435333804